Privacy policy

Introduction

Welcome to Betamall platform (including website and mobile app) is operated by Sky Solution (collectively, “we”, “us” or “our").

We takes its responsibilities regarding information security seriously in accordance with the regulations on the protection of personal information confidentiality of law ("Privacy Law") and is committed to respecting the privacy rights and concerns of all users of our website and mobile application ("Platform") (we refer to the Platforms and the services we provide as described in our Platform as the "Services").

User means any person who registers an account with us to use the Services, including both buyers and sellers (collectively and individually, "Users", "you" or "your"). We recognize the importance of the personal data you have entrusted to us and believe that we have a responsibility to manage, protect, and process your personal data appropriately. This privacy policy (“Privacy Policy” or “Policy”) is designed to help you understand how we collect, use, disclose, and/or process the personal data you have provided to us and/or hold about you, whether now or in the future, and to help you make an informed decision before providing us with any of your personal data.

What personal information about customers does we collect?

We collect your personal information to provide and continually improve our products and services.

Here are the types of personal information we can collect:

Full name;
Email;
Date of birth;
Shipping address and/or billing address;
Phone number;
Gender;
Age;
Location information;
Payment information;
Your IP address;
People, addresses and phone numbers listed in your Addresses;
Email addresses of your friends and other people;
Content of reviews and emails to us;
Information sent by or related to the device(s) used to access our Services or Platform;
Communications or contact data, such as your preferences for receiving promotional information from us or third parties, your communication media preferences, and your communication history with us, our service providers, and other third parties;
Usage and transaction information, including details about your search history, transactions, advertisements and content displayed, and interactions with the Platform, as well as related products and services;
Any other information about the user when the user logs in to use our Services or Platform, and when the user uses the Services or Platform, as well as information about how the user uses our Services or Platform;

If you log in to become a user of our platforms using your social media account (“Social Media Account”), link your account to your Social Media Account, or use any social media features, we have access to information about you that you have voluntarily provided to your Social Media Account service provider by the policies of such service provider, and we will manage, process and use such personal data of yours following the provisions of this policy at all times.

We may also use device identifiers, cookies, and other technologies on devices, applications, and our web pages to collect browsing, usage, or other technical information.

When will Betamall collect personal information?

We will/may collect personal data about you when:

You register and/or use our Services or Platform, or open an account with us;
You submit any forms, including applications or other forms relating to any of our products and services, whether online or otherwise;
You enter into any agreements or provide other documents or information in connection with your interactions with us, or when you use our products and services;
You interact with us, such as via telephone calls (which may be recorded), letters, faxes, face-to-face meetings, social media platforms and emails;
You use our electronic services, or interact with us via our Platform or Website or Services. This includes through cookies that we may deploy when you interact with our Platforms or Websites;
You grant permission on your device to share information with our apps or Platforms
You link your Betamall account to your social media account or other external accounts or use other social media features, in accordance with the provider's policies;
You make transactions through our Services, such as when you make a purchase or accept a Buyer's order;
You provide feedback or submit a complaint to us;
You register for a competition;
You submit your personal data to us for any reason; and/or
You perform other activities on our Platforms.

For what purposes does Betamall use your personal information?

We use your personal information to operate, provide and enhance the products and services that we offer our customers. These purposes include:

Process Orders and Deliver Products: Personal information such as your name, address, payment details, and contact information is used to manage orders, process payments, provide shipping updates, and ensure timely delivery.
Improve and Personalize Services: We collect information about your browsing, purchase history, and preferences to enhance the platform experience. This enables us to offer relevant product recommendations, personalized content, and curated advertising.
Communicate with You: We use your contact information to send updates on orders, respond to customer service inquiries, and deliver important account or platform updates. Marketing communications, such as promotional offers or product recommendations, are sent with your consent, and you may opt-out at any time.
Protect Security and Prevent Fraud: To ensure a safe shopping environment, we monitor transactions and analyze usage patterns. Personal information is used to detect, investigate, and prevent fraudulent activity, account misuse, and security breaches.
Conduct Research and Improve Platform Features: We analyze aggregated data on customer interactions to improve site functionality, add new features, and optimize the user experience across the platform.
Comply with Legal and Regulatory Requirements: We process your information to comply with applicable laws, including tax, legal reporting, and other regulatory requirements.
Customer Service and Dispute Resolution: Personal data is used to assist in resolving customer service inquiries, handle disputes, and provide effective, timely customer support.

Our platform uses cookies and similar tracking technologies to enhance user experience, personalize content, and analyze site traffic. This policy outlines the types of cookies we use, their purposes, and your options for managing cookies.

Does Betamall share your personal information?

Information about our customers is a crucial part of our business and we are not in the business of selling our customer’s personal information to others. In the course of conducting our business, we will/may need to use, process, disclose and/or transfer your personal data to our third party service providers, agents and/or our affiliates or related companies.

1. Sharing with Service Providers:

Third-Party Partners: We work with trusted third-party partners to provide essential services, including payment processing via Paypal gateway, order fulfillment, customer service, analytics, and marketing support. These service providers are only given access to the information they need to perform their services and are contractually obligated to protect your data.
Shipping and Delivery Providers: To fulfill your orders, we share necessary information (e.g., name, address) with delivery and shipping partners.

2. Sellers on our platform:

Order Fulfillment: When you make a purchase from a merchant on Betamall platform, your information may be shared with the seller solely for the purpose of processing and fulfilling your order. This includes details like your name, shipping address, and any special instructions you may provide.
Direct Communication: In some cases, if you initiate communication with a merchant, we may share necessary contact information to facilitate the conversation while ensuring compliance with privacy standards.

3. Marketing and Advertising

Personalized Advertising: With your consent, we may share non-identifiable information with advertising partners to help deliver personalized ads that may interest you. These partners do not receive any personally identifiable information (PII) unless you have specifically authorized us to do so.
Opt-Out Options: You can adjust your account settings to control your preferences for receiving marketing communications. Please note that opting out of personalized ads may not eliminate all ads but will ensure they are less tailored to your interests.

4. Legal and Compliance Requirements

Legal Obligations: We may share your information if required by law, such as in response to a valid subpoena, court order, or other government requests, or if necessary to comply with legal processes.
Protection of Rights and Safety: We may disclose information to enforce our Terms of Service, investigate potential violations, protect the safety and rights of users, and safeguard against fraudulent activities.

5. Business Transfers

Mergers or Acquisitions: In the event of a merger, acquisition, reorganization, or sale of some or all of our platform's assets, your information may be transferred as part of the business transition. We will notify you of any such transfer and provide options related to your information where applicable.

6. User Control and Transparency

Our platform provides you with tools to control your personal data and sharing preferences. You can review, update, or request deletion of your personal information in your account settings. Additionally, you may contact our Customer Support team for further assistance in managing your privacy preferences.

How secure is information about you?

At Betamall platform, safeguarding your information is one of our highest priorities. We implement rigorous security measures to protect your data from unauthorized access, disclosure, and misuse. Here’s how we keep your information secure:

1. Secure Payment Processing

Trusted Payment Gateway: All payments on our platform are processed through reputable third-party gateways, including PayPal, known for their robust security protocols. Using PayPal as our payment partner means that your sensitive financial information is never stored on our servers.
No Storage of Payment Details: To enhance security and privacy, our platform does not store or retain any of your payment information, such as credit card numbers or banking details. All payment processing is handled directly by PayPal and other trusted payment gateways that meet strict industry standards for payment data security.

2. Data Encryption

Encryption Technology: We use advanced encryption technology (such as SSL/TLS) to protect your personal data during transmission. This means that any information you enter on our site, including your login credentials and personal details, is encrypted and securely transmitted, reducing the risk of interception by unauthorized parties.
Secured Storage: Any personal data that we do retain (such as your name, shipping address, and contact information) is stored in secure databases protected by industry-standard security measures, including data encryption, firewalls, and access controls.

3. Account Protection

Password Security: We encourage you to create a strong, unique password for your platform account and to update it regularly. For added security, please avoid sharing your password and keep your login credentials confidential.
Two-Factor Authentication (2FA): Our platform offers two-factor authentication to add an extra layer of security to your account. Enabling 2FA helps ensure that only you can access your account, even if your password is compromised.

4. Regular Security Audits

Security Monitoring: Our team conducts regular security audits and continuously monitors our systems for potential vulnerabilities. We use both internal and external resources to ensure our platform is consistently updated and safeguarded against evolving security threats.
Compliance with Industry Standards: Our platform complies with industry best practices and relevant security standards, ensuring that our security protocols meet or exceed requirements for data protection and privacy.

5. Your Role in Security

Protecting Your Account: While we employ strong security measures, we encourage you to take steps to secure your account, such as choosing strong passwords, enabling 2FA, and logging out of your account when using shared devices.
Reporting Suspicious Activity: If you notice any unusual activity or suspect your account may be compromised, please contact our support team immediately so we can assist in securing your information.

Are children allowed to use our services?

Betamall generally requires users to be at least 18 years old to use its platform. This is because legal contracts, such as making purchases or agreeing to terms and conditions, typically require the user to be of legal age. However, younger users may use Betamall under the supervision of a parent or guardian who can manage the account and purchases on their behalf.

Third-party services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways (we use payment gateway via Paypal) and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our platform’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
When you click on links on our platform, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

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